Shipping Policy
Welcome to Real Beauty. We are committed to delivering your order safely and efficiently while providing a seamless shopping experience.
Order Processing
- Orders are processed within 1 business day after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional campaigns or peak seasons, processing times may take slightly longer. If a significant delay occurs, we will notify you promptly.
Delivery
We currently deliver across Egypt.
Estimated delivery times:
| Location | Estimated Delivery |
|---|---|
| Cairo & Giza | 1–3 Business Days |
| Alexandria | 1–3 Business Days |
| Delta & Canal Cities | 2–4 Business Days |
| Upper Egypt & Red Sea | 3–6 Business Days |
Please note that delivery times are estimates and may vary depending on courier operations, weather conditions, or public holidays.
Shipping Fees
Shipping charges are calculated during checkout based on your delivery location.
Free Shipping
- Enjoy Free Shipping on orders over EGP 1499
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your shipment details. Tracking information is typically available within 24 hours after dispatch.
Delivery Attempts
Our delivery partner may contact you before delivery.
If the courier is unable to reach you after multiple delivery attempts, the shipment may be returned. Our customer support team will contact you to arrange a new delivery.
Order Inspection
Please inspect your order upon delivery.
If you notice:
- Damaged packaging
- Missing products
- Incorrect items
Please contact us within 24 hours of receiving your order, and we will assist you as quickly as possible.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- High seasonal demand
- Courier operational delays
We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address or phone number is provided, additional shipping charges or delivery delays may apply.
Contact Us
If you have any questions regarding shipping or your order, our Customer Care team is happy to assist.
Email: support@realbeautyeg.com
Phone / WhatsApp: +201130843994
